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Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Ryan D
I have just sold my car to Hi Auto and I have to say it was by far the easiest and most straightforward transaction I have ever experienced.
James G
Myself and my wife bought a car during the covid 19 pandemic. We were so pleased with the amazing service we received. Hi auto were brilliant! No pressure, friendly, professional and the car was delivered to our door within just a few days of buying it. Were so happy with the Car, thank you all once again.
Paul L
I wanted a car and they provided it. The whole business was a pleasant experience - as they were pleasant, responsive, attentive and trustworthy. They made the experience of buying a car as easy as it could be. No pressure - easy manner - informative and they were good at listening and responding appropriately.
Susan G
Good experience and easy purchase So far no probs with vehicle and warranty in place. Would recommend staff. Easy handover and clear instruction re documentation
Dylan P
Great service from Hi Auto! Some Dealers required deposits to take cars for tests etc whereas here they were more than happy to hand over keys without a second thought. Pointed me in the direction of a car they had which met my requirements and ended up coming back the next day to buy! Serviced, MOT'd and comes with warranty as standard. Super stuff, thanks again for everything and will certainly be coming back in the next few years when I'm ready to go again.
Pamela l
Professional / experienced and trust worthy. I would definately recommend this company to anyone.
Darrin R
First class service all round - really impressed with how helpful they were and how easy they made the whole experience- would definitely recommend them.
Clive T
Very satisfied with the experience, helpful assistance without any pressure to buy, relaxed approach and professional
Faye S
Great service, the salesperson (not allowed to name him!) was relaxed, friendly and helpful. Thank you!
Pamela S
my car arrived today as promised all shiny and clean such a friendly service would travel again to buy another car from them .
James W
Service was quick, easy and reliable and has a variety of cars.
Teresa W
Very helpful and friendly would recommend to family and friends
Julie R
Very friendly man,not pushy, quick and polite dealing with the car I was interested in. Which I ended up buying. Would use again. Thanks
Joel E
Really nice guys. Helpful and seemingly very honest. Time will tell on after service if needed but great so far
Jenny M
The staff were all really professional and knowledgeable, not pushy sales types at all who were friendly and approachable. The cars are cleaned nicely and priced competitively. An excellent find, thank you!
Birgitta B
Staff was helpful and relaxed. Both myself and my partner test drove the car on different days before making our decision. No pressure sales tactics and happy with the car so far.
Ian C
Friendly efficient and helpfully.. would recommend to anyone.
Mark E
From the outset of using the web site, to speaking with them,continuing to meeting them and collecting the car...superb service throughout. No pressure sale. Very knowledgeable people. I Highly recommend Hi Auto's......
Jack L
Seamless experience from start to finish, brilliant service, and warranty available for 12 months as standard! They were very easy to get in touch with and kept me up to date throughout the purchase. Definitely recommend Hi! Auto
Caroline H
Hi Auto, we're professional, efficient, friendly and fair. Would definitely recommend
Christopher R
Great place to buy from. Both guys really friendly and would definitely return to buy from there again
Frederick B
Very friendly and professional. Had no objections to me having the car checked out by our regular garage. Two other dealers would not allow this. Couple of pretty minor points were found and they were rectified immediately with no change to original price. Very positive experience.
Melissa M
Can't fault these guys! Have dealt with a lot of garages over the years and been in and out of them with my Dad since I was a kid so I know good ones from bad! Salesman was fab and they had the car ready as promised. Car is brilliant and service was excellent 😊
Carrie G
Lovely garage, Andy was super helpful from the very first email to collection of the car. All staff at Hi Auto where super friendly and my 2 year old made himself at home 😂. Great, enjoyable and happy experience.
Andy B
Very impressed with hi auto, the guys are very friendly, with great prices for the cars!
Richard H
Friendly and very helpful. Will use in the future
Karl M
Hi Auto where really pleasant to do business with. I was given a fair value for part-ex and the sale went through very smoothly. I happily recommend them and I would be happy to take my business to them again in the future!
Shahdin A
Perfect place to buy quality used cars would definitely recommend everyone to go and have a look at Hi auto for your next used car. I bought my honda insight 13 plate from them gave me a great price cheapest on the internet plus Very helpful staff, they gave me 12 months warranty and 5 days drive away insurance with the car, full fresh service and mot without any advisories. Best experience ever keep it up guy
Ian D
Friendly and helpful. Highly recommend. Would happily buy another car from them.
Gerald P
Absolutely first class, the salesman best I have ever had in 60 years of buying car's
Laura J
Really friendly staff, let you test drive independently, really quick and easy buy. I'm glad I bought from them
Dean L
Excellent service the seller could not of done more to help us buy our perfect car
Michael R
I phoned Andy at Hi Autos, I enquired about a Ford c max this was on a Thursday I liked what he told me about the car, I then booked a test drive for the Saturday after, I asked him that if I liked the car could I drive the car away and he said that he would get the car serviced and the mot on Friday so I could drive it away on the Saturday, On Saturday I took the car for a test drive and inspected it, he inspected my car and we both liked what we saw, I got a good deal on my car . So within 45 minutes I had signed all the forms and Andy got me my tax and a temporary 5 day insurance and drove away a very happy person, I would highly recommend Hi Autos to any one wanted to buy a car, Thank you Andy for your 1st class service
Mithun P
We have just collected our Volkswagen scirocco This morning very happy with the purchase and was a really excellent deal for a 10 year old 🚘 The staff were very professional and friendly and went the extra mile to make our experience of buying a car a good one and would definitely be buying a car from here again in the near future. Thank you for all the support and help with out purchase to all the hi auto team. We are very happy 😃
Paul E
Good selection of nice clean cars salesman helpful but not pushy very good experience I would recommend
Jack R
Brilliant service all round. Really friendly staff went out of their way to make sure everything was sorted for me. Excellent value for money too.
Colin B
Saw a car on autotrader and called ahead , liked the car so got everything set up ready to pick up the following week. On the collection day we was only there a short time and extremely happy with our purchase
Mark N
Outstanding service, great car and very helpful, would highly recommend this garage. No sales pressure at all. Bought a lovely Focus ST & they are even helping me after buying sourcing a spare key from previous owner.
Desmond R
This dealer is an excellent seller very helpful and open.
Rajbinder S
Great Service, seamless process, very helpful and made it easy for me as I don't know much about cars! Car delivered on time when requested and looks in great condition. Will write another review once I've driven it for a while, but no issues at all with the whole viewing, buying and delivery service at all. Thanks all at Hi Auto!
Harsh M
Got no complaints! Great experience and excellent car!
Nathan R
No pressure sales, Genuine people, car presented well,we pick the car later today
Julie D
We recently bought a car from this company. Very friendly, professional guys. Nothing too much trouble and sorted a minor query promptly and without a fuss. Would recommend to anyone interested in buying a car.
Kathleen H
Just bought a ford kuga exalant car great value fully prepared no scratches great polite service would recommend them to anyone thanks
Caroline T
Found this garage when we saw a car we liked on AutoTrader. We were very happy with the "fuss free" professional, yet friendly, service from start to finish. They couldn't do enough to make sure we were thoroughly happy with our purchase and made our part exchange and purchase transaction very easy. We would highly recommend this garage.
Melanie M
I bought my car from Hi Auto without actually seeing the vehicle.After reading the fantastic reviews, I took a leap of faith and need not have worried ,they arranged the delivery and my car arrived with a lovely driver with all the relevant paperwork. The car was pristine in showroom Condition! I transferred the money upon delivery.The whole transaction was completely hassle free and smooth,which is all I wanted. I am delighted with my car and would like to say a massive thank you to Andy and the team for all their help. I would have absolutely no hesitation in recommending Hi Auto and I know where to go for my next car! Thank you!
Kojo D
This company has an excellent customer relationship approach which impressed me a lot. Especially the professional attitude of the sales team is second to none and would definitely recommend them to friends and family members
Kay M
The team where extremely helpful and really went out of there way with their service. I spent AGES looking for a suitable and well priced car while trying to find a company that wouldn't mess me around. Hi Auto where nothing but friendly and helpful and I'd 100% recommend them to any buyers!!!
John W
Great place, great people. Very friendly and relaxed. No pressure sales.
David D
I've had the car for 6 months now and covered 11k trouble free miles. I'm more than happy with my Ford Mondeo Titanium X. Very nice people to deal with, professional and no pressure whatsoever. Will definitely check these folks out first when looking for my next car.
Rachel T
Laid back, friendly and no pressure. An easy transaction with good customer service :)
Fiona S
excellent. I found him to be kind and, understanding of my needs.
Kenneth T
Highly recommend , very friendly ,no pressure all good quality stock
Phillip S
The vehicle exactly as described on line, all paperwork sorted over the phone, viewed, took for test drive, purchased, everything done quickly, easily, with no pressure, friendly staff, would recommend
Zoe C
Friendly team, contacted me after noticing my interest but not pushy. Able to answer my questions and arrange a time to test drive the car and then complete the sale. They reserved my car with a refundable deposit, which was good as interest was shown after my reservation. The car was prepared, valeted and washed ready for the appointment and the transaction was hassle free and professional. I would recommend Hi Autos to my friends.
John G
A great experience from start to finish. Really helpful with telephone query. When we arrived 2 hours late there was no pressure sales at all. Andy left us to have a good look around the car before asking if I wanted to test drive it. Then left us to it and told us to pop in the office when we were ready. Really helpful and no pressure... That's what sold the car. Thanks Andy.
Joanne F
Great service, polite knowledgeable staff, from first looking at the car, the test drive and the decision to purchase! Would definitely recommend this garage.
Laura H
Great service from start to finish no hassling at all left us to look at the car alone and take it for a test drive with no problem!! Highly recommend this garage!! I'm now the proud owner of a Nissan Juke which I'm more than happy with!!
Jade G
Absolutely brilliant speedy service from start to finish.
Damien H
Good... pleasant an really friendly car dealers.. nice cosey reception area aswell
Grant H
Extremely friendly and helpful, great choice of cars, very pleased with service received
James C
This is the second car I have been involved in buying from hi auto. The service received is excellent. Although we have had a issue with the car this has been sorted with a phone call and is in the process for being fixed. Highly reccomend Hi Auto to any one looking at buying a second hand car
Guy M
Bought a Merc CLA220d from Hi-Auto. They couldn't have been more helpful. I threw in a few curved-balls but nothing phased them. They went out of their way to ensure the sale went through without a hitch. Highly recommended.
Jane M
Very pleased with all aspects of buying a car from Hi Auto. Excellent customer service. Everything was taken care of by Andy. Highly recommended.
Regina V
I enjoyed a smooth, friendly and efficient costumer service at Hi-Auto plus a very good communication skill which for me is key in any transaction. I was well looked after. Many thanks Andy!
Kirsty G
I found exactly what I was looking for and they made it an easy, pressure free experience - I'd highly recommend them
Rosie R
Sold car to this dealer. Very impressed with their set up. All very pain free and they stuck to what we agreed. Would definitely recommend to my friends and family.
Michael W
Great service. No pushy sales pitch. Go that extra mile to deliver a great experience. Would definitely recommend. Down to earth and genuinely nice guys.
Natalie L
Ady was amazing today...friendly, outgoing and friendly. customer service 100% I would recommend these guys 100%
Dominic T
Highly recommended. A small operation in a picturesque village in Derbyshire. Was actually caught off guard by how easy going the staff were - friendly and not pushy at all. Very professional and helpful.
Zachery M
Hi auto to were friendly helpful and straight to the point with no fuss they handled everything and i left a happy customer.
Robert M
Great, no problems, got a very fair deal and were very helpful dealing with paper work. Even managed to get a cup of tea.
David T
Fantastic!! A real breath of fresh air to buy from a car dealer who is honest, trusting and totally not pushy. The car was ready and waiting for me to test drive when I arrived and looked immaculate. They sorted me out a finance deal to suit my needs with no pressure to buy any extra s insurance warranty etc. they even included a free 12 month warranty. Its a small family run business in a lovely rural setting, the circuit for the test drive is great to give the car a good run and get to feel how it handles. I would recommend them to anyone looking for a second hand car, so much better than the corporate unfriendly pressured environment of the car super markets ! simply excellent !
Michael B
One of the best deslers I have used. Very happy, would recommend to anyone. Pleasant and courteous.
David W
I was very impressed with the service that i received from hi auto. they were efficient and professional, with good vehicles for sale that are reasonably priced.
Liz M
Visited 'Hi Auto Ltd' on Sunday and purchased a car we had seen advertised, perfect car for me! Vehicle was exactly as stated on Auto Trader and we were most impressed. We were deiighted with the professional, friendly and efficient service we received and purchased the car there and then, such a pleasant experience. We were also so impressed by their customer service that went beyond what is expected. This garage is a little further than we would often have looked but so worth the journey, we will certainly be back when the time comes.
Laura S
I get bored of my cars very easily so i'm always changing what I drive! This was by far the easiest and most pleasant purchase I've ever had when dealing with a garage! I arranged an appointment, test drove the car and was given a very good and fair price for my part-exchange. Paper and money exchanged, I happily drove away in my new car the same day with no waiting or messing around. I highly recommend doing business with Hi Auto. Very smooth transaction!
Esther P
Very pleasant to deal with. Not at all pushy, seem genuine and trustworthy. We bought a very good quality car for the price and got a very fair deal for the car we traded in. I would definately recommend them to anyone and i will definately go back to them when i need my next car. One very happy customer!
Barrie H
A great service the staff were stars and they make a great cup of tea cannot fault the service. The car I brought was excellent
Stephen P
If you are looking for a honest garage ...look no further than hi autos ..a genuine couple of guys ...after buying my car from them I found a rust spot on the roof ,I rang Dan and told him , his reply was no problem bring it back and we'll sort it out, can't ask for better than that . Would have no problems recommending this garage to anyone
Paul P
I was able to speak with both partners over the phone before I drove the 170 miles to view the car of my choice. From both of them conveyed an atmosphere and feeling of being genuine in their desire for the car to be right. They both appear to have an ethic and understanding of humans make business and not selling cars. In short, I trusted them. When I eventually met with Dan, the honest energy I felt over the phone was continued and genuine in person.
Ray H
Very good experiance at hi autos,bought a lovely jaguar xf off them,the car is fantastic. The boys are very good to do business with.thanks again.
Nick G
Hi Auto were a pleasure to deal with. I bought a Ford Focus Estate from them and the process was quick and simple. I was very happy with the price after comparing elsewhere, especially with the extras that were included. I was able to put a deposit down over the phone to secure the car until I could travel up to them, they even offered to pick me up from the station, which was a nice touch. When I got there the car was in great condition and I took out additional warranty under no pressure. I have bought 2nd hand before and had problems so didn't want to take the risk. I have been driving the car for 2 weeks and it runs perfectly. I would definitely recommend Hi Auto and if I need another car in the future I will definitely check with them first.
Dean P
Pleasant to deal with, without being pushy. A real professional transaction.
Graham C
Nice and easy relaxed experience. Helpful,friendly and trustworthy. Just how it should be. I would certainly recommend them.
Dean B
Brilliant car, very trusting salesman couldn't do enough to help. Defiantly use again
Anna J
Ady and Dan definitely made sure we were looked after at Hi Auto. I can't fault their service and professionalism. Great car and the purchase was made so easy and stress free. I would absolutely recommended them. Thanks guys!

Wendy B
A super friendly place, very easy smooth process for buying a new car. Ady was fantastic with sorting everything out. Love my new car, highly recommend.
Paul L
Absolutely fantastic to find an honest and reliable car dealer nothing was to much trouble for Dan & Ady. Would recommend these to guys to anyone.
Ross G
I would recommend them to anyone buying a car, they were very helpful.
Gina G
Huge thank you to Dan at Hi Auto who helped me find my lovely new car. No hassle just good advice and great service. Everything was done for us and collected my car within a week. Would definitely recommend Hi Auto to anyone. Many thanks Gina Goodwin
Tracy T
From the moment we arrived we was looked after politely & no awkward pushy sales people. After a cup of coffee we decided to go for a test drive in the Yaris we was interested in. Dan & Ady was very friendly whilst being professional regarding our purchase. When we collected the car Dan had all the paperwork in order & explained anything we needed to know regarding the full MOT & Service arranged before we left. I would deffernatly recommend buying a car from Hi Auto, these guys work really hard & it shows. This is a great little business & they should be very proud of themselves. Well done Hi Auto ! See you again Tracy & Richard, Long Eaton
Paul B
Dan and Ady are very pleasant to deal with and made the process of buying a used car, simple and stress free. Their car lot is very professional and a pleasure to visit. I was left to look at the car on my own and to take it out on my own and at no time felt pressurised to buy. A fault occurred on the car soon after I bought it and it was dealt with (and paid for) by them, despite the fact that it wasn't covered by the warranty that I'd taken out. One of the best car buying experiences that I've had.
Steven W
Excellent service from Dan at Hi Auto a friendly welcome and answered all my questions about the car I was interested in. Also liked the no pressure to buy . Excellent...
David F
Friendly, helpful and professional dealers would recommend to family and friends interested in purchasing a used vehicle
Georgia T
So happy with my Mini Countryman that I've got from here :-) Dan and Ady was very genuine and extremely helpful! Could fault them one bit. Would definitely recommend! Thanks!
John S
Great service and attitude very honest and trustworthy will use them again refreshing after all the big dealers that cannot be bothered
Stacey P
Excellent service provided by Dan and Ady at Hi Auto. They were both really friendly and helpful, and quick at getting back to me with any questions I had with absolutely no pressure to buy from them. We looked at another similar car on the same day but the car at Hi Auto was better standard, the service was better and with a years warranty and breakdown so we got a better deal with them. Picking the car up today was really fast and efficient and they informed DVLA and sorted out the tax for me. I would definitely recommend Hi Auto to anyone looking for a new vehicle.
Andy G
These two guys are the 1st two that are selling used cars who I would allow my wife to go to on her own to buy a car from without the fear of her being ripped off. The car I bought needed a new headlight when I mentioned it the reply was, that will be sorted when it goes for its m.o.t if anything is else is found it will be done, no problem. I have got myself a really cracking Corsa only had two days and I love it. I can not praise the guys enough I've never met anybody like them. I can recomend them 100%
Adrian P
Very professional and a great service from Dan & Ade. Everything was as described and a friendly experience. I am very happy with the result and vehicle. Highly recommend Hi Auto.
Pete C
I wouldn't go anywhere else to buy a second hand car. Dan and Ady both have a lot of experience working in some big car dealerships but they don't do the 'big sell'. The car I bought had some minor things that needed rectifying (nothing major at all) but there were no questions asked - they just sorted it. A great couple of guys who just care about customer service. Don't go anywhere else - it isn't worth the risk.
Collette V
Ady and dan were very professional and knowledgeable. Nothing was too much trouble. Easy buying process, they sorted all the paperwork and tax. I just had to hand over the money and insure it. Will definitely buy from them again.
Brian P
I found Hi Auto an absolute pleasure to do buisness with. They are a very honest and trustworthy car sales. I came from Manchester to purchase from them. I would highly recommend them. Thanks Brian
Claire W
Highly recommend hi auto! We brought a car off them today and we couldnt be happier! Great customer service, great communication just all round great company!
Judith B
I would recommend Hi Auto. My son recently purchased his first car from them and the service we received was excellent. Dan was extremely helpful and friendly and he made the whole process easy and trouble free. The customer service is outstanding. Both Dan and Ade delivered a first class service with phone calls being returned very quickly. I am extremely impressed with Hi Auto and would recommend them for anybody looking for a used car. The car is fantastic.
Gemma D
single mum with kiddies , and never had to buy a car before! So was not looking forward to this experience at all! dan and addy were professional, respectful and made the experience stress free . went away happy that got a good car at a competitive price, with warranty and Dan helped sort out all the tax, and ownership docs before I drove away.
Matthew H
Great friendly staff made the process nice and easy.
Joe N
Bought a Mondeo from Hi Auto and couldn't be happier with both the car and the service I received from Dan and Ade. I would definitely use Hi Auto again and can't recommend them highly enough,came away feeling that they really do appreciate your custom.
Thomas T
After a poor experience with another car dealer it was a pleasure to find Hi Auto. They were extremely helpful and the whole buying experience was made easy and enjoyable. We will definitely return and recommend.
Emmanuel G
Visited a few dealers before Hi Auto and they simply weren't organised and had my time. Upon Arrival all the documents were on the table. Presentation of the office and car was world class. I made up my mind to buy the car immediately. I was helped to insure car and pay the road tax immediately and drove off with the car. No cleaning or work to do. Everything was done. Give them a try first if you love value for money.
Valerie B
We had a good idea of what car we were looking for and this one ticked all the boxes. The customer service was excellent and we felt comfortable doing business with them. We would definitely go back to them in the future.
Barry G
Very professional dealer, Hi Auto was recommended by a friend and I can understand why, this was the easiest car purchase I have ever done! No pushy sales reps just friendly helpful advise and an excellent deal. The car was very well presented and everything arranged with the minimum of hassle. If you want your faith restored in good old fashioned service and a quality car at a reasonable price then in my opinion you can't get better than Hi Auto!
Lisabeth M
Having looked at many cars over the last couple of weeks, it was refreshing to find a car which met my expectations at a realistic price. I was able to inspect and test drive the car, on my own, and without any pressure. Having decided to buy the car, I was able to pay by bank transfer, and then wait in a comfortable environment with a cup of coffee, while all the paperwork was completed, before driving the car away with 5 days insurance and 12 months warranty. Very happy with my new purchase!!!
Richard D
From the outset, both Ady & Dan were extremely helpful in explaining both the cars background and specs, they were not pushy at all and any faults found were corrected the same day. Buying any car is a process where the buyer needs to be fully aware of the pitfalls but these guys could not be more accommodating. We're all delighted with the car so far and we would certainly use these guys again.
Peter C
A very polite and obliging organisation. I would be very pleased to recommend them to any future customer. Peter Campbell.
Paul G
Small family run firm very polite and helpful - made buying a used car a pleasure. Beats the big boys (we have visited in the past) hands down. Definitely recommend dealing with these chaps.
Sarah B
Great personal service, very helpful and not too pushy. Great prices!
Rhys D
Collected my ST today from Hi Autos and it was a great overall experience from looking at the car to dealing with Andy who made things straight and pressure free, which was a pleasure. The car is first class and I recommend using these guys to anyone
Viraj S
Dan and Ady are honest guys. Great advice with no pressure and it was easy to buy a car from them. See you in a few years for another car.
Alison B
Excellent and efficient service, Car was absolutely as described and drove away with it on the same day. I would be more than happy to use them again.
Alison B
Excellent and efficient service, Car was absolutely as described and drove away with it on the same day. I would be more than happy to use them again.
Dennis M
Very professional and personal service. No hard sell. Very happy with the vehicle purchased.
Oliver S
Bought a Polo from this dealer today! Incredibly smooth and easy experience. Gave me a very fair price for my car Part Ex, despite it having a few issues. He was very genuine and helpful, and he made the whole process easy and fast. Would definitely recommend.
John D
A very professional and pleasant transaction, would throughly recommend.